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Shared Service Center Scale and Integration
Client Overview
A $5 billion fortune 500 service business.
Deployed Capabilities
Financial Advisory
Transformation
$8M Savings
Our client achieved savings of $8M from field migration to the shared services center.
Improved Performance
Data capture, transaction processing times, and error rate performance improved.
Knowledge Capture
Knowledge capture and transfer was achieved with the field migration to the shared services center.
The
Challenge
Our client wanted to establish a shared service center for their finance and accounting organization and expand financial analytics capabilities.
They wanted to keep existing costs neutral and increase efficiency as their costs were exceeding targets from the geographic migrations and only 50% had been completed. The organization was experiencing high turnover and having trouble attracting talent.
The
Custom
Solution
Our Financial Operations team developed the geographic migration plan and designed the organization structure for the shared service center using our desk output model. We used our proprietary desk output model to determine the target economic levels, headcount, output by desk, data capture, processing times, and cycle schedules for transaction processing and operational accounting. The target model anticipated a $7 million cost reduction in transaction processing and operational accounting. We created a model office and transition programs for the field migration, resulting in a $2 million savings in the first migration phase. Our multi-disciplined teams included industry experts, functional experts who had managed these functions in departments of relevant organizations, process improvement experts, and technology experts with experience in robotic process automation, master data, ERP, and specialized business systems for unique functions.
The
Impactful
Results
Improved performance of shared service center operations and expanded capabilities in analytics and forecasting. Gained cost efficiency of the shared service center functions. Our client achieved savings of $8 million from field migration to the shared services center with knowledge capture and transfer. Data capture, transaction processing times, and error rate performance improved.
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